About Us

About Us
 
Archery World was named to reflect the complete service that we offer the sport of Archery. We sell a wide range of Archery equipment, accessories and supplies. We also have a comprehensive showroom in Preston, Lancashire and our Head Office and Internet Despatch premises in the Lake District, as well as providing a telephone mail order service.
 
If you have any suggestions or comments please email us at enquiries@archeryworld.co.uk.
 
Making A Purchase
Making a purchase is easy. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
 
Payment Method
We accept Visa, MasterCard, Delta, Maestro, PayPal, Bank Transfer and Postal Order. We are no longer able to accept personal cheques. If you choose not to enter your card details at the time of order you can select 'Telephone Card Details' from the drop down box of payment options. We do NOT RECOMMEND that you send card details by e-mail.
 
Credit Card Security
All card payments made at point of order are processed by SagePay.
 
Bank Transfers
For customers wishing to pay by bankers draft or bank transfer, please select 'Bank Transfer' from the payment selection box (depending on your location/order value this may be your only choice of payment). When we receive the order we will email you with our bank account details so that you may process the transfer. If you have any questions please tel: +44(0)15395 58141.
 
PayPal
 

Select "PayPal" from the payment method box . You pay PayPal for your order and we receive the paid order to process.

 
Overseas Orders
  • For overseas orders valued in excess of £100.00 we require cleared funds into our Bank before goods are despatched
  • VAT will be deducted if applicable.
  • The carriage charge may be adjusted according to the shipping destination.
  • If the recalculated total amounts to more than the original order total you will be notified.
 
Shipping And Handling
We use the method of despatch that we believe to be the quickest and safest. Details of standard charges are shown at the checkout and we also offer an economy carrier option, which is cheaper but in transit longer. Please note: Surcharges may apply to goods over 2kg in weight and using a carrier service to: Scottish Highlands & Islands, and other off mainland UK locations, including Northern Ireland.
Important - please make sure that somebody will be at the delivery address to sign for the goods.
 
Delivery Schedule
The majority of orders are despatched within 36 hours of receipt of order. Others we will normally send to you in 4-5 business days. Items not in stock at the time of ordering will be despatched in 14 business days, unless notified otherwise.
 
Back Orders
If your item is not in stock, we will back order for you. If your item is not on the next delivery you will be emailed with the option to cancel your order if you would rather not wait.
 
Tax Charges
All our displayed website prices include the current rate of UK VAT. For orders made from the UK or the European Union, 20% VAT is added at the checkout automatically on all rateable items (books are zero rated). All other world locations are VAT free. However, please be aware that Customs and Excise duties may apply in your country and these are in addition to any carriage charge paid to Archery World.
 
Guarantee
Most of our products are warranted by the manufacturer, where applicable.
 
Reaching Us
If you need to contact us, please email us on enquiries@archeryworld.co.uk. Alternatively, you can telephone us on +44(0)15395 58141 or fax us on +44(0)15395 58141, or write to us at Unit 5 Airfield Approach Business Park, Moor Lane, Flookburgh, Grange Over Sands, Cumbria, LA11 7NG.
 
Complaints Procedure
 
We always aim to offer the best level of service to all our customers but if you do happen to have a complaint then please follow the steps below so we can resolve the issue quickly and efficiently!
 

For the Customer -

To help us investigate your complaint please provide:

  • full details of what has caused you to make a complaint
  • how you would like us to resolve your complaint
  • your full name, address and postcode
  • your customer reference number / Order ID
  • where your order was placed – Online / In store / Telephone Order
  • your phone/email contact details

Your complaint will be handled initially by a dedicated Archery World LTD Manager.

Once we receive the complaint we will -

  • acknowledge your complaint within 5 working days of receipt
  • speak to you in person if appropriate to help clarify any details
  • deal with you in a polite, courteous manner and act confidentially
  • investigate your complaint thoroughly and put any mistakes right quickly
  • Aim to issue a full response in 10 working days. If this is not possible, we will contact you to explain why
  • endeavour to provide you with a satisfactory resolution

In the event that we cannot meet this target, we contact you to explain why, and arrange to agree a timescale with you, and keep you informed of progress.

Please be aware that some issues may be outside our control and as a result we may not always be able to resolve your complaint to your complete satisfaction. However we will always explain why this may be the case and provide the best resolution possible.

Where a customer raises a complaint with us, they have a right to expect to be dealt with fairly and impartially, and to receive a response which fully addresses their concerns in a timely manner.

When dealing with customers, we do not normally limit the contact they have with us. However, our staff should not be expected to tolerate abusive, threatening or offensive behaviour. Similarly, we should not be expected to deal with someone who, because of the frequency of their contact, places a strain on time and resources, and causes undue stress for staff.