Terms and Conditions
WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE OR OVER THE TELEPHONE. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.
BY PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.
We want you to be happy with your purchase however we do understand that sometimes issues may arise. If you have any problems with your order, please contact us onTelephone - 015395 58141
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault. *Some products are exempt and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturer's original specifications by your request or items that have been ordered in for you as a 'Special Order'. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom-made bows and custom-made bowstrings. DVD's may not be returned if unsealed. Any items that have been modified after purchase by the customer will also not be accepted for refund or replacement i.e. arrow shafts that have been cut and/or fletched.
If you change your mind about something you have ordered, you have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. Again, some products are exempt (please see items listed above*) If you exercise your right of cancellation, you will be responsible for returning the goods to us at your own cost. Returned items must be packaged properly and shipped with appropriate insurance, traceability and include the original purchase details. Archery World will offer a refund in the form of gift vouchers within 30 days the value of the original order providing the goods are unused and are ‘as new’. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Please note it is within your right to decline the offer of gift vouchers in replacement for refunds if the order is cancelled within the initial 14days. If you do not want gift vouchers this must be stated when cancelling the order and cannot be amended once the gift vouchers have been sent out.Warranty (UK AND EU ONLY)
• If your item arrived faulty or fails within 30 days, you should contact us to discuss the best method of returning the item. Postage costs must be agreed in advance in writing by Archery World. If you send back items using a more expensive service, then we will not refund the extra costs.
• If an item is damaged in transit you will need to ask the delivery driver to make a note of this upon delivery. It is important that you keep the original packaging and inform us immediately (within 24 hours). In an event of this happening we will have the items collected from you, once we receive them back we will dispatch your replacement.
• If the items require service after 30 days then you will be responsible for the return cost to us, and we will cover the shipping of the repaired/replaced item to you (UK only).
Returns Procedure & Warranty (UK AND EU ONLY)
If you have a faulty product still under the manufacturer's warranty, or wish to return any unwanted items to us, please follow the steps as set out below. Please do not send anything back to us without speaking to us first. *click to start your returns process*
Alternatively, follow the steps below.
1. Call/Email us. We will take details of your original order and authorise any requested returns.
2. We will discuss the best method of return and confirm the action to be taken.
3. After steps one and two have been completed, send it back to –
Archery World Ltd.
Airfield Approach Business Park
4. Returned items must be packaged properly (including copy of original invoice) and shipped with appropriate insurance and traceability. Archery World LTD accepts no responsibility if returning items are lost in transit.
5. If it is the return of unwanted items, we will refund you within 30 days the value of the original order in the form of gift vouchers. If the items require warranty service, we will handle the claim under the guidelines of the manufacturer.
Important Information Regarding International Orders
• International orders may be required to pay via Bank Transfer if the initial payment method is unable to pass our payment security. If this is the case your original payment will be refunded, and you will be alerted via email.
• Any charges incurred by either bank when making the transfer will NOT be covered by Archery World – these charges are the responsibility of the customer.
• You will be liable for all import duties and local taxes, so please check with your customs office if you have any questions related to this.
• Archery World LTD cannot be held responsible for any issues arising from your country's import laws and customs.
• If you need to return goods to us CONTACT US FIRST for instructions! Do not ship anything to us without instructions from us.
• For orders outside of the EU, if you change your mind about an order (you have 7 days from when you receive the goods), Archery World LTD will not refund any shipping costs and will only refund the cost of the returned items providing they are in new / unused condition. Please bear this in mind before placing an order.
Click and Collect – Head Office/ Mail Order – Flookburgh (Collection of goods is the only in person service we offer from these premises.)
To use our Click and Collect service please select 'Pick up from Store' as your shipping method at checkout.
Once your order has been processed/picked/packed you will be contacted via email/telephone to agree on a time slot in which your goods can be collected. Please note that you will not be able to collect your goods outside of the agreed timeslot.
When collecting from Archery World Head Office/ Mail Order, Flookburgh, your goods will have been packaged up ready for you to come and collect, no further transactions can take place during this collection slot. You will not be able to collect your goods outside of this time slot unless pre-arranged so please contact Head Office if you are unable to make it and you will be allocated another slot. Amendments to orders cannot be made on collection so please ensure you have ordered and paid for everything you require before arrival. Bring with you your valid Order ID as goods will not be released without this. If once you have collected your goods you need further assistance, please call to discuss on 015395 58141.
Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If for any reason you need to return a product to us, then a time slot to do so must be arranged in advance of the goods being returned or sent back using a courier with appropriate traceability and insurance.
Collection Address -
Head Office/ Mail Order
Archery World Ltd.
5 Airfield Approach Business Park
(Please note this is not a shop, your goods will be despatched to you at the door. Entry to the building is NOT permitted).
Shipping options – how long will your goods take to arrive? (UK ONLY)
Economy post – Usually 2-3working days from dispatch
Tracked 48 - Usually 2-3working days from dispatch
Tracked 24 - Usually 1-2working days from dispatch
Tracked 48 Signed For - Usually 2-3working days from dispatch
Tracked 24 Signed For – Usually 1-2working days from dispatch
UK Shipping Express Post – Guaranteed next working day from dispatch (excluding *Saturday/Sunday)
Economy Carrier - Usually 2-3working days from dispatch
UK Carrier - Usually 1-2working days from dispatch
*Saturday deliveries can be booked by prior arrangement - Please contact Archery World Ltd directly on 01539558141 to arrange. ADDITIONAL CHARGES WILL APPLY.
SHIPPING TIMES ON INTERNATIONAL / HIGHLAND&ISLAND ORDERS CAN VARY DEPENDING ON DELIVERY COUNTRY/LOCATION. PLEASE EMAIL firstname.lastname@example.org FOR MORE INFORMATION